ISO 9001:2008

This standard provides a framework for a quality management system where an organisation needs to demonstrate how it addresses clients' quality requirements, and applicable regulatory requirements, whilst seeking to improve client satisfaction and achieve continual improvement of its management system.

The key focus of this Standard is how an organisation should manage its processes so that it consistently supplies products or services that satisfy clients expectations, resulting in business benefits including greater client retention, improved efficiency, reduced costs and access to new markets.