“To help us with the process we used an experienced advisor from the West Midlands Quality Centre, and he was able to give us lots of practical help. His advice on how to deal with certain staff issues was also well received and helpful.”

David Nash, Managing Director

“We have found working with Investors In People on this new module extremely helpful. We have used it as a tool in our recruitment process to attract staff and we are delighted with the results.”

Andrea Palmer, HR Director

With a large workforce and many employees working shifts and parttime, one of the key objectives was to ensure that everything possible was being done to communicate effectively with all staff.

The company is growing fast and in 2006 saw turnover increase by 28%. As well as its own workforce, the company employs subcontractors which can boost its total staff numbers by up to 2,000 people.

One of the main drivers for Mencap to achieve the status of an Investor in People was the increasing requirement by funding bodies for the organisation to use externally recognised quality standards.